Choosing a home care provider is one of the most important decisions a family can make. The right care brings peace of mind, comfort, and safety for your loved one, but it takes thoughtful consideration. At Everycare Hants, we believe families should feel fully informed and confident when selecting care. Here are key questions to ask before making your choice.
1. What Services Do You Offer?
Home care can range from companionship and personal care to more complex support such as dementia or palliative care. Make sure the provider clearly explains their services and how they can meet your loved one’s specific needs.
At Everycare Hants, we offer personal care, live-in and respite care, dementia support, and palliative care all tailored to promote independence and wellbeing.
2. How Are Carers Selected and Trained?
The quality of care depends on the carers themselves. Ask how they are recruited, trained and supported.
Everycare conducts thorough background checks and interviews, ensuring only compassionate professionals join our team. Carers receive continuous training and supervision to maintain the highest standards.
3. Are You Regulated by the Care Quality Commission (CQC)?
Always choose a CQC-regulated provider to ensure accountability and high standards.
Working with a regulated provider like Everycare means carers are trained, supervised, and supported, with regular inspections for quality assurance.
Families who hire carers directly take on responsibilities like payroll, tax, and arranging cover which can be stressful and risky. With Everycare, we handle everything so you can focus on your loved one’s wellbeing.
4. How Do You Match Carers with Clients?
Good relationships are key to good care. Ask how providers match carers with clients.
We take time to understand each person’s personality, preferences, and interests to ensure the best possible match, helping build trust and connection from the start.
5. What Communication Can Families Expect?
Clear communication keeps families involved and reassured. Ask how often you’ll receive updates and how feedback is handled.
Everycare provides regular updates and open communication channels, so families always know how their loved one is doing.
6. How Flexible Is Your Care?
Care needs can change over time. Check that the provider can adjust care plans as circumstances evolve.
Our services are fully flexible whether you need temporary help or ongoing 24-hour support, we adapt as your needs change.
7. What Are Your Costs and How Is Billing Handled?
Understanding fees and payment options helps families plan with confidence. Ask about pricing, billing, and available funding to avoid surprises.
Everycare offers transparent pricing and clear communication, ensuring families always know where they stand.
Choosing the right home care provider is about more than services, it’s about trust, compassion, and partnership. By asking these key questions, you’ll be ready to make an informed choice for your loved one.
Need help choosing the right care?
Our friendly team at Everycare Hants is here to guide you every step of the way. Give us a call 01962 842548 or email info@everycarehants.co.uk and let us help!
